Frequently Asked Questions

Orders

How do I know my order was placed successfully?

After completing checkout, you should receive an order confirmation at the email address used for your purchase.

Can I change my order?

Contact service@wilteer.com as soon as possible. Changes cannot be guaranteed once processing or fulfillment has begun.

Can I cancel my order?

Please contact Customer Service as soon as possible. Once processing or shipment has begun, cancellation may no longer be available.

Shipping & Tracking

When will my order ship?

Processing and delivery estimates may vary by product, destination, carrier, and order volume. Applicable shipping information will be displayed on the Website or during checkout.

How do I track my package?

Once your package ships and tracking information becomes available, it will generally be sent to the email address associated with your order.

Why has my tracking not updated?

Tracking may take time to activate or may temporarily remain unchanged while a package moves between carrier facilities or through international transportation.

Returns & Refunds

What is your return window?

Eligible return requests should generally be submitted within 30 days of delivery.

Where should I send my return?

Contact service@wilteer.com before sending any product back. After your request is approved, send the returned product to:

Return Address:
1220 Hayhurst Lane
Southfield, MI 48034
USA

The registered company address is not the return address.

What if my product arrives damaged or incorrect?

Contact Customer Service with your order number, a description of the issue, and clear photos of the product and packaging where applicable.

When will I receive my refund?

After an approved refund is issued, your bank or payment provider may require additional time to process and display the funds.

Payments & Privacy

Is my payment information secure?

Payments may be processed by authorized third-party payment providers. Wilteer generally does not directly store complete credit or debit card numbers.

How is my personal information used?

Information may be used for order fulfillment, shipping, customer service, fraud prevention, Website functionality, analytics, and other purposes described in our Privacy Policy.

Still Need Help?

Contact Wilteer Customer Service at service@wilteer.com. For order-related questions, please include your order number.